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Love it or hate it, self-checkout isn’t coming to Trader Joe’s any time soon.
The company’s president Jon Basalone quashed a rumor indicating his store may be installing the tech by saying it’s “as false as false can be.”
He added he believes in people, and he’s had difficulty using self-checkouts himself. The data shows Basalone is in good company.
Two-thirds of shoppers say they’ve experienced a failure at a self-checkout.
Many stores install them because customers think they are faster, but research shows they actually aren’t.
In fact, stores that use them also experience more theft.
Basalone had a final indictment for self-checkout, saying they are work and not fun.
He also addressed another Trader Joe’s rumor and said that cashiers are genuinely friendly people and aren’t encouraged to flirt with customers.
